Privacy Policy

Who we are

This website is operated by Chimesafe, trading as ChimeSafe. Our registered address is Eagle Park, Middlesbrough, Cleveland. For privacy questions, contact us at support@chimesafe.com.

What information we collect

• Contact form: name, email address, phone number (if provided) and the details of your message.
• Orders: name, billing and delivery address, email address, phone number and payment information, processed by our ecommerce platform and payment provider.
• Website usage: cookies and analytics data to help us understand how visitors use the site and improve it.

How we use your information

• To fulfil your order and provide customer support.
• To respond to enquiries submitted through our contact form.
• To send order confirmations, delivery updates and important service notices.
• To improve our website, products and services.
• To comply with legal and accounting obligations.

Legal basis for processing

Under UK and EU data protection law, we process your personal data because it is necessary to perform our contract with you (for orders), because you have consented (for contact form submissions and marketing, where applicable), or because it is in our legitimate interests to operate and improve our business, provided those interests do not override your rights.

Sharing your information

We share data only with trusted service providers needed to run our business, such as our ecommerce platform (Shopify), payment processor and delivery courier. We do not sell your personal data. All providers are contractually required to keep your data secure and use it only for the services they provide to us.

Cookies

Our website uses cookies and similar technologies for essential operation, analytics and, where you consent, marketing. You can manage or disable cookies through your browser settings. For more details, please contact us.

Data retention

We keep your personal data only for as long as necessary: order records are retained for accounting and tax purposes (typically 6 years), and contact form messages are kept for as long as needed to respond to and resolve your enquiry.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, contact us at support@chimesafe.com.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment information is handled by our PCI-compliant payment provider and is not stored on our servers.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.